Laptop Warranty Anyone? CompleteCare if you dare!

When it comes to computer warranty, I expect to see a minimum of 3 years on everything. When it comes to a laptop computer, I want the warranty to last as long as I expect the unit to be in service.

Why? Repairs are just too expensive – and too likely to be needed. (Especially if a student under age 30 is involved.)

Here there is a connection to why I don’t think too much of big box stores, as I have previously written. Usually they offer a low, low price with very little warranty; and usually a crummy laptop besides. After you add the cost of a decent warranty, you could have bought a nice Dell.

Dell offers a comprehensive warranty package called “CompleteCare”. What this does is cover the laptop against abuse that you yourself impose upon it – like dropping it, spilling on it or leaving it in a cold or hot vehicle. No, the normal warranty won’t cover that stuff.

One recent incident where a client wished they had purchased completecare came after an employee used the laptop at home, on a desk, with a 100 watt bulb in a flex-head lamp poised right on top of the screen.

The next day he noticed that not only was there visible melting of the top of the case, but the screen had a 1 inch black stripe extending from top to bottom just under the melted spot.

Repair cost? $759 for JUST THE PARTS. Labor is extra.

Worth the cost of repair for a 2 year old laptop? Not hardly. Either use it with an external monitor for the rest of its life or junk it.

CompleteCare costs more, but you decide if it’s worth it to you. From time to time, CompleteCare can be as inexpensive as $79 more.

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